Frequently Asked Questions

1. Is ordering from you on the Internet safe and secure?answer

2. How long will it take for my order to arrive? answer

3. What do I do if the goods I ordered haven't arrived? answer

4. What should I do if I have problems placing my order? answer

5. Can I change my order after it has been submitted?answer

6. Can I cancel my order after it has been submitted?answer

7. I'm not at home during the day. How can I get my goods?answer

8. Can I return my order? answer

9. How will I know when my order ships?answer

10. Which credit cards do you accept?answer

11. How do I get you to stop emailing me your newsletter?answer

12. Do you share my personal information?answer

13. What is a giclee reproduction?answer

14.What do you mean by "unstretched Canvas" answer

15. How much are the shipping costs and are they included in the price? answer

Is your question not on this list? Please use our contact form

Answers:

1.We fully appreciate your concerns about transmitting personal information over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Therefore we use Paypal as payment provider. PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, your payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants. top

2. We ship your order the moment we have received your payment. We use EMS as shipment company. Normally it should take between 2 to 3 working days to arrive. top

3. You can track and trace your goods anytime via the EMS website. Should your goods not arrive as indicated on the EMS track & trace website please contact us via the form here under. top

4. If you have problems placing your order please send us an email. We will call you as soon as possible or at a time you indicate that could be convenient for you. Use the contact form below. top

5. You can change your order as long as it has not been shipped yet. top

6. You can cancel your order as long as it has not been shipped yet. Please send us an email with your exact order references. top

7. EMS shipment services will present your package twice and if they do not find you at home they will leave a note in your mailbox with a contact number. top

8. We want you to enjoy your purchase and become a repeat customer. However, if you are not happy with your purchase for any reason, you are entitled to rescind the purchase within 14 days after reception of the artwork provided under the following conditions:
a) Request in writing
b) The product should be returned to Shenart Gallery's premises at customer expend.
d) Returned item must be in new and undamaged condition, packed in its original packing materials.
e) Shipping cost is non-refundable.
f) Special orders are non-refundable.
g) Refunds will be made in the same payment method as the original purchase.
h) Upon inspection of the artwork, you will receive the refund minus the shipping charges. Please allow 14 business days for the refund to be credited to your account.Can I return my order? top

9. As soon as we ship your order your will receive an email with the track & trace number so that you can follow your package. top

10. Paypal, the payment service provider we use, accepts all major credit cards. Please check the Paypal website for more information or contact us for more detail and information. Use the contact form below. top

11. Just reply to the newsletter indicating that you wish to be removed from our mailing list. top

12. No we do not. The ShenArt gallery does not sell or exchange information about its site visitors or customers with any third party. In an effort to offer you the best and most current shopping opportunities, we may occasionally e-mail you with information about new products or special sales. If you do not wish to receive our e-mail, simply respond with a request to be taken off our mailing list. top

13. Giclée is the name for the process of making fine art prints from a digital source using ink-jet printing.The giclee is a high quality print reproduction of the original.top

14. The artwork on canvas is sent unstretched and rolled in a tube. If you prefer to buy mounted artwork please contact us. top

15. Packing and shipping costs: Delivery will be made by EMS (Israel Postal Services). All transport costs (packaging and shipping costs) are to be borne entirely by the buyer, and are included in the invoice. All shipping costs are non-refundable. Click here for the shipping costs. top

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